What are the primary duties of this role?

You will troubleshoot software issues, assist users, and ensure smooth operation of IT systems.

Is this position fully remote?

Yes, this is a fully remote contract position.

What level of experience is required?

We are looking for candidates with 2-5 years of experience in IT support.

What tools will I be working with?

You will primarily work with our events management software and standard IT troubleshooting tools.

How do I apply for this role?

Applications can be submitted through the Creative Events Co. careers portal.

CR

Remote IT Support Specialist - Mumbai | Creative Events Co.

Creative Events Co.

Creative Events Co. is seeking a Remote IT Support Specialist to provide technical support for our events management software and tools.

Mumbai, Maharashtra

Contract Remote

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INR 40,000 - INR 70,000/month 2.0-5.0 yrs experience

Job Description

Creative Events Co., a leading player in the events management industry, is on the lookout for a dedicated Remote IT Support Specialist. This role is crucial as it involves providing exceptional technical support for our innovative events management software and tools, ensuring that our team can deliver outstanding experiences for our clients.

As a Remote IT Support Specialist, your primary responsibility will be to assist both internal teams and external clients with their technical inquiries and challenges. You will troubleshoot issues related to our software, guiding users through the resolution process and ensuring they can utilize our tools effectively. Your expertise will not only help in resolving immediate technical problems but will also contribute to the continuous improvement of our software by providing valuable feedback to the development team.

In this role, you will engage with a diverse range of users, from event coordinators to technical staff, requiring excellent communication

Key Responsibilities

Provide remote technical support for IT-related issues
Assist in the setup and maintenance of event management software
Conduct user training for software applications
Document support processes and solutions
Collaborate with the IT team for system improvements

Qualifications

Bachelor's degree in Computer Science or related field
Experience in IT support and troubleshooting
Strong problem-solving skills

Skills

Required

Technical proficiency in software support Excellent communication skills Ability to work independently

Good to Have

Knowledge of events management software Experience in customer support

Benefits & Perks

Flexible working hours
Opportunity to work on diverse projects
Professional development opportunities

Interested in this role?

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