About the role
Join Sapphire Hotels as a Customer Service Manager in Ahmedabad, where you will play a pivotal role in enhancing guest experiences and ensuring exceptional service standards. In this leadership position, you will be responsible for overseeing the customer service department, guiding a team of dedicated professionals to deliver top-notch service to our guests.
As the Customer Service Manager, you will develop and implement customer service strategies that align with the hotel's goals and values. Your expertise will be crucial in training and mentoring staff, fostering a culture of excellence and continuous improvement. You will also analyze guest feedback and service metrics to identify areas for enhancement, ensuring that every guest's stay is memorable and meets the high standards expected at Sapphire Hotels.
Collaboration with other departments will be key, as you work closely with housekeeping, maintenance, and the front desk to ensure seamless service delivery. You will also handle escalated guest complaints and resolve issues promptly, demonstrating your commitment to guest satisfaction.
We are looking for a proactive individual with excellent communication and interpersonal
What you'll do
- Manage customer service operations
- Train and support staff
- Resolve guest complaints
What you'll need
- Bachelor's degree in Hospitality or related field
- Proven experience in customer service management
Skills
Good to have
Benefits
- Health insurance
- Performance bonuses
- Employee discounts
Interested in this role?
It takes about two minutes. Free to apply — InnHirers never asks candidates for money.
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