Guest Service Agent at Grand Plaza Hotel in Mumbai - Join Our Hospitality Team
Grand Plaza Hotel
As a Guest Service Agent at Grand Plaza Hotel, you will provide exceptional service to our guests, ensuring their stay is comfortable and enjoyable.
Job Description
Embark on an exciting career as a Guest Service Agent at the renowned Grand Plaza Hotel, situated in the vibrant city of Mumbai. This essential role places you at the forefront of our hospitality services, where you will be the welcoming face that greets guests with genuine warmth and professionalism. Your mission will be to deliver exceptional service, ensuring each guest enjoys a memorable and comfortable stay.
In your role as a Guest Service Agent, you will efficiently manage check-ins and check-outs, handle reservations, and address any inquiries or concerns that guests may have. Your keen attention to detail and proactive approach to anticipating guests' needs will play a critical role in enhancing their overall satisfaction. Collaborating closely with various departments, including housekeeping and maintenance, you will help create a seamless and enjoyable experience for all visitors.
Moreover, you will have the opportunity to promote our hotel’s exclusive services and amenities, guiding guests to make the most of their time with us. Whether it’s recommending local attractions, dining options, or arranging transportation, your extensive knowledge and enthusiasm will greatly enrich the guest experience. Join us at the Grand Plaza Hotel and be part of a dedicated team that strives to provide outstanding hospitality.
Key Responsibilities
- Check-in and check-out guests
- Resolve guest complaints
- Provide information about hotel amenities
Qualifications
- High school diploma or equivalent
- Customer service experience preferred
Skills
Required
Good to Have
Benefits & Perks
- Employee discounts
- Health benefits
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Data refreshed in real-time • Sep 17, 2026