About the role
In this position, you will be the first point of contact for guests, ensuring their needs are met and they have a memorable stay. You will handle inquiries, resolve complaints, and coordinate with various departments to ensure high levels of guest satisfaction. The ideal candidate should have strong communication and problem-solving skills.
This role is suited for those who thrive in a guest-centric environment and are passionate about hospitality. You will have opportunities to engage with guests, learn about their preferences, and contribute to a positive atmosphere.
What you'll do
- Facilitate guest check-in and check-out processes
- Address guest inquiries and concerns promptly
- Coordinate with housekeeping and maintenance for guest services
- Provide information on local attractions and services
What you'll need
- Bachelor's degree in Hospitality Management or related field
- 3-6 years of experience in guest relations or customer service
- Strong verbal and written communication skills
Skills
Strong interpersonal and communication skills
Ability to handle challenging situations calmly
Attention to detail
Good to have
Fluency in multiple languages
Experience with hospitality software systems
Benefits
- Competitive salary with performance bonuses
- Professional growth opportunities
- Dynamic work environment
Interested in this role?
It takes about two minutes. Free to apply — InnHirers never asks candidates for money.
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Questions about this job
What are the key responsibilities of a Guest Relations Executive?
You will manage guest inquiries, resolve issues, and ensure a high level of satisfaction.
What qualifications do I need for this role?
Experience in a similar role with strong communication skills is required.
Is this a remote position?
This is a hybrid role, requiring both onsite and remote work.
What is the salary range for this position?
The salary is between INR 40,000 and INR 70,000 per month.
How do I apply for this position?
Click "Apply Now" on this page to apply through InnHirers. InnHirers is recruiting for this role on behalf of a client employer.
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