About the role
As an IT Support Technician at TechWave Solutions, you will play a vital role in ensuring the smooth operation of our computer systems and technology infrastructure. Your primary responsibility will be to provide technical assistance and support for incoming inquiries and issues related to computer systems, software applications, and networking. You will be the first point of contact for employees experiencing technical difficulties, and your expertise will be essential in resolving these issues efficiently.
Your day-to-day tasks may include troubleshooting hardware and software problems, setting up new devices, and configuring user accounts. You will also be responsible for maintaining and updating documentation on technical processes and solutions, contributing to a knowledge base that will assist your colleagues in resolving similar issues in the future. Strong communication
What you'll do
- Provide technical support to users
- Troubleshoot hardware and software issues
- Maintain IT equipment
What you'll need
- Diploma in Computer Science or related field
- Basic knowledge of IT systems
- Good communication skills
Skills
Good to have
Benefits
- Training and development
- Health insurance
- Work-life balance
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